Frequently Asked Questions:

1. What is the delivery timeline of my order?

The general delivery timeline is 3 to 5 business days (metro cities) and 5 to 7 business days (non-metro cities) depending on the delivery address pin code.

 

 2. What are the payment options that I can avail of while placing an order?

          Currently, the following payment options are enabled.

  1. Credit Cards ( Visa / Master) 
  2. Net Banking across Banks 
  3. Debit Cards (Visa / Master)
  4. Cash on Delivery

    3. What if I'm not home to receive my order?

    We use 3rd party courier companies for deliveries. Most courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver, in case they don’t find you at home. Please contact the courier company and the earliest and give them a delivery time that will suit your schedule.

     

    4. Can I place the order online and pick up my order from your Store which is nearest to me?

    You cannot place the order online and collect it from the store. All orders placed online will be sent directly to the shipping address mentioned while placing the order.

     

    5. What are the terms of the warranty available on my product? 

     All our products are provided with a one year warranty. Any manufacturing defects related to the product will be covered under it. To claim a warranty contact our customer care at 9167484284 or write to us care@theclownfish.com.

     

    6. What is your exchange policy?

    Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact our customer support

     

    7. Can I cancel my order?

    Orders can be cancelled within 3 Hours of placing the order. To cancel your order please send us an email on info@theclownfish.com or call us on 9167484284 with your name, order number, order date, and your mobile number. Our team will confirm the cancellation.
    Orders cannot be cancelled post 24 hours of order placement.

     

    8. When and how will I get my refund in case of cancellation or product return?

    Refunds are credited back to the same instrument which was debited. The process generally takes 5-7 working days depending on the bank and the gateway.

     

    9. What if products ordered by me are out of stock?

     All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.

     

    10. How do I track my order once it is placed?

    Step 1: You will receive an order confirmation on Email and SMS on the registered email address and Phone Number
    Step 2: As soon as the order is shipped you will receive another email and SMS on your registered number with the tracking details.
                 You can also log into your account and view the shipping details.

     

    11. I want to Place bulk orders or need some specific products, who do I contact?

    You can call the user write to us on info@theclownfish.comin for all bulk orders, we will assist you with quotes and information based on the emails.

     

     

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