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Returns & Refunds

 

DELIVERY

  • SKY VENTURE only ships products within India only.
  • Orders are generally shipped within 2 working days from the date of payment, through registered courier companies, subject to product availability. SKY VENTURE is not liable for any delay in delivery by the courier companies and only takes responsibility to hand over the consignment to the courier company within 2 working days from the date of the payment.
  • Delivery of all orders will be to the registered address of the buyer only (unless specified at the time of order).
  • SKY VENTURE is in no way responsible for any damage to the order while in transit to the buyer.

 

RETURNS

Please call SKY VENTURE support on 9167484284 if you are returning any product

RETURN PERIOD

You can return theclownfish.com purchases to SKY VENTURE’s office or by mail within 7 days. The return period begins on the date you receive your order. We do not offer exchanges for online purchases.

RETURNS IN STORE

  • Avoid shipping charges and receive a refund more quickly by returning online orders to SKY VENTURE’s office in Mumbai.
  • You must bring your packing list or receipt, and your photo ID.
  • Include all original packing materials to avoid additional fees.

RETURNS BY MAIL

  • Pack your return in the original package if possible.
  • Include the return label and indicate the reason for the return.
  • Include all original packing materials, manuals and accessories to avoid additional fees.
  • For proof of delivery, we recommend that you return items via insured Courier companes.
  • Please send all returns to SKY VENTURE, 101-B Wing, Pinnacle, Vasant Oscar Complex, LBS Marg, Mulund (W), Mumbai-400080. INDIA
  • You are responsible for all shipping charges.

WRONG OR DEFECTIVE ITEM RECEIVED

  • We recommend that you return the item to SKY VENTURE office address in Mumbai.
  • If you prefer to mail it, you must call on 9167484284 for special instructions
  • We will cover all reasonable and customary ground shipping fees.

NON-RETURNABLE ITEMS

Items that have been damaged through customer use or abuse

 

REFUNDS

  • Refunds will be credited to the original purchasing credit card or Bank account.
  • If you return an item to SKY VENTURE, the credit is applied at the time of the return and usually posts within 72 hours. If you return an item by mail, please allow 14-21 days of processing time.